At Wig Essentials and More, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help. Please read our return policy carefully to ensure a smooth process.

1. Eligibility for Returns

• Returns are accepted within 5-7 days from the date you receive your order.
• Items must be unused, in their original packaging, and in the same condition in which you received them.
• Certain items, such as adhesives, liquids, or other perishable goods, may not be eligible for return due to hygiene or safety reasons.
• Items marked as “Final Sale” are non-returnable.

2. Return Process

To initiate a return:

1. Contact Us: Email us at info@wigessentials.co.ke  with your order number and reason for the return.
2. Approval: Once your return request is approved, we’ll provide instructions and a return shipping address.
3. Ship the Item: Carefully package the product to avoid damage during shipping. You are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

• Refunds will be processed once we receive and inspect the returned item.
• Approved refunds will be issued to your original payment method within 5-7 business days.
• Shipping fees are non-refundable, except in cases where the item received was defective or incorrect.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, email us at info@wigessentials.co.ke.
• Exchanges are subject to product availability.

5. Non-Returnable Items

The following items cannot be returned:

• Opened or used adhesives, liquids, and other consumable products.
• Items not in their original condition or missing parts.
• Items returned after the eligible return period.

6. Damaged or Incorrect Items

• If your order arrives damaged or you receive the wrong item, please notify us within 24 hours of delivery.
• We will provide a replacement or issue a full refund, including shipping costs, for such cases.

7. Return Shipping Costs

• Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

8. Contact Us

If you have any questions about our return policy or need assistance with your return, please contact us:

Email: info@wigessentials.co.ke